At heylink, entertainment means something enjoyable — not a burden. We provide a range of tools, guides, and support to ensure every Malaysian user plays in a safe, controlled, and enjoyable environment.
Heylink provides a suite of protection tools you can activate at any time
Set your own daily, weekly, or monthly deposit limits directly through your account settings. Limits take effect immediately and help you control your spending without relying on willpower alone.
You can set a time limit for your playing sessions. When the set time is almost up, our system will automatically remind you — so you stay in control and don't lose track.
If you feel you need a short break or a longer one, the self-exclusion feature lets you pause your account for anywhere from 24 hours to 12 months — or permanently if needed.
Set the maximum loss amount you are willing to absorb within a given period. Once this limit is reached, the system will automatically block any additional wagering until the limit period ends.
Review all your betting activity, deposits, and withdrawals in your account panel. Full transparency helps you make more informed and responsible decisions about your play.
Our support team is here for you anytime — whether to activate limits, request a self-exclusion, or simply talk through your concerns. No question is too small.
Responsible gaming is more than a slogan — it is a genuine commitment that heylink upholds across every aspect of our platform. We believe online wagering should be viewed as a form of entertainment — much like watching a film or playing a video game — not as a way to earn income or solve financial problems.
A reality we must acknowledge together: not everyone has a healthy relationship with gambling. Some people may gradually come to rely on wagering as an escape from life's pressures, financial difficulties, or emotional issues. This can have serious consequences — not only for the individual, but also for their family and loved ones.
That is why heylink has built a gaming ecosystem that places user safety as its top priority. Every tool, policy, and procedure we implement is to ensure that your playing experience on our platform remains positive, enjoyable, and fully within your control.
heylink Core Principles: Responsible entertainment means you play because it's fun, not because you feel compelled to. We're here to make sure you always stay on the right track.
Identifying a gambling problem at an early stage is the single most important first step. Many people are unaware they have fallen into a cycle of problem gambling until the situation becomes difficult to manage. Here are some warning signs to take seriously:
Important: If you recognise yourself in any of the signs above, don't be ashamed to seek help. This is a health issue that can be overcome, and heylink is ready to help you take the first step.
Answer the following questions honestly. If you answer "Yes" to three or more questions, we recommend reaching out to the heylink support team or seeking professional help.
Have you ever played longer than you originally planned?
Have you ever spent more money than you could afford to lose?
Have the people around you ever expressed concern about your gambling habits?
Have you ever felt the need to hide your gambling activity from family or friends?
Have you ever gambled with money meant for essential needs such as rent, bills, or food?
Does wagering affect your focus on work, studies, or personal relationships?
Have you ever tried to stop or cut back on wagering but were unable to?
Do you often gamble to escape stress, anxiety, or negative feelings?
Remember: This test is not a clinical diagnosis, but it is a useful starting point. The sooner you take action, the easier it is to regain control of your life.
Setting limits is one of the most effective steps toward responsible play. heylink makes the process easy — you can manage all your limits directly from your account panel without needing to contact anyone. Here are the simple steps to get started:
Access your account via the Login button at the top of the page. Make sure you use your valid and secure account credentials.
Find the profile icon or settings menu in the top corner of the screen. Click on "Account Settings" or "Responsible Gaming" to access your limit control panel.
Choose from deposit limits, loss limits, session time limits, or self-exclusion. Each option comes with a clear explanation of how it works.
Set an amount or time period that suits your needs. You can set daily, weekly, or monthly limits according to your comfort level.
Once confirmed, the limit you have set will take effect immediately. To increase a limit, a waiting period will be applied to ensure your decision is final and not made on impulse.
Heylink offers a wide range of limit options to meet each player's individual needs:
Set the maximum amount you can deposit into your account per day, week, or month. This is the most effective way to manage your overall spending on the heylink platform.
Set how much you are willing to lose within a given period. Once this limit is reached, the system will automatically block any further wagering until the limit resets in the next period.
Set how long you want to play in a single session. The system will send a reminder before the time limit is reached and will automatically end the session once the limit expires.
Take a short break ranging from 24 hours to 30 days. During this period, you will not be able to log in or place any bets. This is ideal if you need a pause without a long-term commitment.
For more serious cases, you may apply for self-exclusion for 6 months, 12 months, or permanently. During this period, your account will be fully suspended and any re-registration attempts will be blocked.
Opt out of all promotional emails, bonus offers, and marketing notifications. This helps reduce unnecessary temptation when you are working to cut back on gambling activity.
Heylink believes that seeking help is a sign of strength, not weakness. If you or someone you know needs additional support beyond our platform, the following professional resources are available in Malaysia:
heylink Support: Our support team is available 24/7 via Live Chat on the platform. We can help you activate limits, explain self-exclusion options, or simply listen to your concerns. No judgment, just support.
Heylink is designed not only to deliver the best entertainment, but also to ensure every Malaysian player enjoys a safe, fair, and fully responsible environment.