Your privacy is our priority. This document clearly explains how heylink collects, uses, stores, and protects your personal data as a user of our platform in Malaysia.
Six core principles that shape how we handle users' personal data
All your personal and financial data is encrypted using SSL 256-bit technology. This means your information cannot be read even if it is intercepted during transmission between your device and our servers.
Heylink has never and will never sell, rent, or trade your personal data to any third party for marketing purposes or any other purposes unrelated to our services.
You have the full right to access, amend, or request deletion of your personal data at any time. Our support team is ready to help you manage your data quickly and easily.
Your data is stored on servers protected by multi-layered security systems, including firewalls, intrusion detection, and strict access controls. Only authorized personnel may access your data.
Heylink fully complies with Malaysia's Personal Data Protection Act (PDPA) 2010. All our data management practices have been reviewed and aligned with applicable local legislative requirements.
In the event of any security incident involving your data, heylink is committed to notifying you within the required timeframe in accordance with legal obligations, and to taking immediate action to contain any damage.
Under Malaysia's Personal Data Protection Act 2010 and heylink's privacy policy, you have the following rights regarding your personal data:
To submit any request relating to your privacy rights, contact our support team via 24/7 Live Chat or our support email. We will process your request within 14 business days.
You may request a copy of all personal data we hold about you at any time. We will provide this information in a clear, readable format.
If you find that any information we hold is inaccurate or outdated, you have the right to request that we correct or update it promptly.
You may request the deletion of your personal data from our systems, subject to the minimum data retention requirements mandated by Malaysian law.
You may object to the use of your data for direct marketing or any processing you have not consented to. Your request will be handled without any additional conditions.
You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another data controller of your choice.
Important Notice: This Privacy Policy applies to all users who register and use the heylink.onl platform. By using our platform, you agree to the data management practices described in this document.
Heylink collects various types of information to ensure our platform operates smoothly and securely for all users. Data collection is carried out transparently and only for legitimate purposes. The following are the categories of information we collect:
| Data Category | Data Examples | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | KYC verification & fraud prevention |
| Contact Information | Email address, phone number, postal address | Account communications & notifications |
| Financial Information | Bank account number, bank name, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Platform security & optimization |
| Usage Data | Login, betting history, pages visited | Service improvement & compliance |
| Communication Data | Support chat history, sent emails | Complaints resolution & quality improvement |
We only collect information that is genuinely necessary to provide our services. This data minimization principle ensures we do not collect excessive or irrelevant data.
The data we collect is used solely for platform operations and service improvement. heylink will not use your data for any unrelated purpose without your consent. The primary uses of your data are as follows:
Marketing Communication Preferences: You may withdraw consent to receive marketing communications at any time by contacting our support team or through the notification settings in your account.
Heylink only shares users' personal data with third parties in limited and controlled circumstances. We ensure that every third party receiving your data is bound by strict data protection agreements. The following are situations in which your data may be shared:
In all of the above situations, heylink ensures that data protection principles are upheld and that your data is not used beyond the stated purposes.
Heylink uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. There are several types of cookies we use:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the heylink platform. By continuing to use our platform, you agree to the use of cookies as described above.
Heylink takes the security of your data extremely seriously. We implement comprehensive technical and organizational security measures to protect your personal data from unauthorized access, loss, destruction, or accidental disclosure:
While we take all reasonable precautions, no security system is perfect. If you suspect any data breach or unauthorized activity involving your account, please contact our support team immediately.
The heylink platform is strictly for adults aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18.
If we discover that a child's personal data has been collected without our knowledge — for example through registration using false information — we will take immediate steps to delete that data and close the account in question.
Warning: If you know or suspect that someone under the age of 18 has registered or is using the heylink platform, please contact our support team immediately so that appropriate action can be taken.
The heylink platform may contain links to third-party websites or services that operate independently from us. This Privacy Policy applies solely to the heylink platform and does not cover the privacy practices of any third-party sites.
Heylink is not responsible for the content, privacy policies, or security practices of any third-party websites. We recommend reading the privacy policy of every website you visit to understand how your data is handled by them.
Heylink retains your personal data only for as long as it is needed for the purposes stated in this policy, or as required by Malaysian law. Retention periods vary by data type:
Once the retention period expires, your data will be securely deleted or anonymized so that it can no longer be linked to your identity.
Heylink reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to you through:
Your continued use of the heylink platform after the effective date of any amendments constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we handle your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our team:
We are always ready to help you understand your privacy rights and ensure your data is handled in a way that meets your expectations and trust in the heylink platform.
Join over 500,000 members who have trusted heylink. Our platform ensures your privacy and security are maintained at all times.