Terms & Conditions of Use heylink Malaysia

Introduction and Scope of Agreement

Welcome to heylink, an online entertainment and wagering platform operating under a valid license. This Terms and Conditions document ("Agreement") constitutes a legally binding agreement between you ("User") and heylink ("Platform", "us"). This Agreement governs your access to and use of the heylink.onl website and all services, features, content, and products available on it.

By accessing or using our platform — whether through a web browser, mobile app, or any other means of access — you confirm that you have read, understood, and agreed to be fully bound by this Agreement. If you are using the platform on behalf of an organisation or legal entity, you represent that you have the authority to bind that organisation to this Agreement.

Heylink is a digital entertainment platform offering a wide range of products including sports betting, online casino, Live Casino, bingo, wagering, and other games. All products are subject to applicable rules and regulations, and we operate with full transparency to ensure a fair and safe experience for all users.

User Eligibility and Account Registration

To register and use the heylink platform, you must meet all of the following requirements:

• Be at least 18 years old at the date of registration.
• Be legally eligible to enter into a binding agreement in your jurisdiction.
• Not currently on an active self-exclusion list on any registered wagering platform.
• Providing accurate, current, and complete personal information during the registration process.
• Register one account only — multiple accounts by the same individual are strictly prohibited.

Heylink reserves the right to request identity verification (KYC — Know Your Customer) at any time. Required documents may include a copy of your identification card, passport, or other relevant supporting documents. The KYC process is an industry standard designed to protect the security of all users on our platform.

Accounts that fail KYC verification or are found to contain false information will be suspended until the issue is resolved. In confirmed cases of identity fraud, the account will be permanently closed and all relevant balances will be disposed of in accordance with established procedures.

Deposits, Withdrawals and Financial Transactions

Heylink supports a wide range of local Malaysia payment methods including FPX, Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, and various popular e-wallets. All transactions are processed through a secure payment gateway with high-level data encryption.

• Minimum deposit limit: RM 20 per transaction.
• Minimum withdrawal limit: RM 50 per request.
• Withdrawal processing time: 1–3 working days for fully verified accounts.
• Withdrawals to third-party accounts is strictly prohibited — funds may only be transferred to a bank account or e-wallet registered under the same user's name.

All deposits made are final and non-reversible once the transaction has been processed. Should any technical issue or error occur, please contact our support team within 24 hours of the transaction.

Heylink is not responsible for any additional charges imposed by your bank or e-wallet provider during transaction processing. All service fees charged by third parties are solely the user's responsibility.

Bonuses, Promotions and Special Offers

Heylink offers a variety of bonuses and promotions from time to time, including welcome bonuses for new members, reload bonuses, special sports event promotions, and a loyalty program for regular members. All bonuses and promotions are subject to the following terms:

• Each bonus has a rollover/wagering requirement that must be fulfilled before any withdrawal can be made.
• Bonuses may only be claimed once per promotion unless otherwise stated in the relevant promotion terms.
• Heylink reserves the right to withdraw or modify any promotion without prior notice if there is evidence of misuse.
• Using multiple accounts to claim the same promotion constitutes fraud and will result in the closure of all accounts involved.
• Bonuses cannot be transferred between accounts or directly converted to cash.

Full terms for each promotion will be stated on the relevant promotion page. In the event of any conflict between these general terms and specific promotion terms, the specific promotion terms shall take precedence for that promotion only.

Game Rules and Wagering

All games offered on heylink use an independently certified Random Number Generator (RNG) to ensure fair and unbiased results. The outcome of every game is entirely random and cannot be manipulated by any party.

For sports betting and Live Casino, the odds and bet limits displayed are final at the time the bet is placed. heylink reserves the right to void or adjust bets under the following circumstances:

• An obvious error in the publication of odds (obvious error).
• False or inaccurate information used as the basis for odds.
• Events that had already started before the bet was officially accepted by the system.
• Confirmation by a sports authority that a match has been manipulated.

Decisions declared by heylink upon completion of a review are final. Any dispute regarding a game outcome must be submitted within 7 days of the declared decision through official customer support channels.

Account Security and Data Protection

You are fully responsible for maintaining the security and confidentiality of your account login credentials. heylink recommends that you:

• Using a strong, unique password that is not used on any other platform.
• Enabling two-factor authentication (2FA) for an additional layer of security.
• Not sharing your account information with anyone, including family members.
• Log out of your account after each session, especially on shared devices.
• Report any unauthorised access to our support team immediately.

Heylink collects and processes your personal data in accordance with Privacy Policy as specified. Your data is used solely for account management, transaction processing, KYC verification, and service improvement purposes. We do not sell or disclose your personal data to third parties without your consent, except as required by law.

Prohibited User Conduct

Users are strictly prohibited from engaging in any of the following activities on the heylink platform:

• Registering multiple accounts or using another person's identity for registration purposes.
• Using any automated software, bots, scripts, or other tools to access or exploit the platform.
• Colluding with other players to manipulate game outcomes or gain an unfair advantage.
• Conducting or facilitating money laundering activities through your heylink account.
• Using credit cards or payment methods obtained unlawfully to make deposits.
• Abusing, harassing, or threatening heylink staff or other users through any communication channel.
• Spreading false or misleading information about heylink on any public platform.

Any violation of the above rules may result in immediate account suspension or closure, forfeiture of all existing balances, and legal action where necessary.

Account Closure and Suspension

Users may close their account at any time by contacting the heylink support team. Before the closure is processed, all eligible balances will be returned to the user's original payment method once all necessary reviews have been completed.

Heylink reserves the right to suspend or close any account without prior notice under the following circumstances:

• Violation of any terms and conditions set out in this document.
• Confirmed instances of fraud, money laundering, or other illegal activities.
• Request by a regulatory authority or law enforcement agency.
• Accounts that have been inactive for more than 12 consecutive months.

In the event of account closure due to a terms violation, heylink reserves the right to hold all existing balances pending the completion of an investigation. heylink's decision in such matters is final, subject to the established appeals process.

Liability Disclaimer

The heylink platform is provided "as is" and "as available". While we strive to keep the platform running without interruption, we do not guarantee that access will always be available, error-free, or fully secure from cyber threats.

Heylink is not liable for any loss or damage arising from:

• Technical disruptions, system maintenance, or internet connection failures beyond our control.
• Wagering decisions made based on incomplete or inaccurate information obtained from external sources.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• Any action or decision you make based on content or information on our platform.

Wagering involves real financial risk. You are solely responsible for the betting decisions you make. heylink encourages all users to play responsibly and only bet amounts they can afford to lose.

Amendment of Terms and Conditions

Heylink reserves the right to modify, update, or replace any part of this Terms and Conditions document at any time at our sole discretion. Amendments will take effect immediately upon publication on our website.

We will notify registered users of material amendments via email or in-platform notifications. Your continued use of the heylink platform after the effective date of any amendment constitutes your acceptance of the revised terms.

It is your responsibility to review this page periodically to ensure you remain compliant with the latest version of the terms. If you disagree with any amendment, you must stop using the platform and close your account.

If you have any questions regarding these Terms and Conditions, please contact our support team via 24/7 Live Chat or our support email. We are ready to help you understand your rights and responsibilities as a heylink user.